Case study: Planet Payment

Transforming Planet Payment to the fastest paperless digital Tax-Free service in the world


Planet Payment is an international Tax-Free and payment brokerage company. A few years ago, when they won a big bid concerning the entire United Arab Emirates electronic Tax-Free system, they discovered that there was no ready-made solution for it. This opened up an opportunity to do things in a new way.

Planet Payment decided to build a comprehensive Tax-Free system on a low-code platform with the help of eSystems.

“It only took us three and a half months from winning the quotation to complete our new electronic Tax-Free system. This would not have been possible without low-code technology.”

― Ingi Arnarson, Head of Product Management, Planet Payment

Project highlights
17 people
team size
4 months
duration of development
12 500 stores
use the solution in the UAE
€ 100+ million
Tax-Free refunds processed in the first year
€ 2,5+ billion
Tax-Free sales processed in the first year
The goal was to build a purposeful web-based solution, that enables integration between information, people, devices and systems. It was important that it would run on all modern browsers and mobile devices. Intention was to create full-stack architecture in order to support lifecycle management of the application portfolio and technology that is scalable and secure.

Technical solutions were done on OutSystems low-code development platform, that had neither runtime interpreters nor proprietary data-models. Low-code solutions support the full life cycle: creation, deployment, monitoring and management.

The digital solutions included:

  • a process to issuing, export validation and refund
  • real-time reporting
  • automated electronic billing

Planet Payment's solution is now operating in 12 500 stores United Arab Emirates. In its first year in operation, it has served over 1,3 million shoppers and handled Tax-Free sales of more than 2,5 billion.

Simultaneously the United Arab Emirates has become Planet Payment's 2nd biggest market in terms of volume. Results are excellent considering that Planet Payment's solution was built within four months.

Transforming your business with low-code the sky is the limit.

More case studies

Lapland Safaris
Lapland safaris
Faroe Islands

Interested in a demo?

Fill in the form below to schedule your demo with one of our local OutSystems experts.

Contact our people directly

Mika Roivainen
Services Director
+358 40 060 3436
Sami Kovanen
Sr. Account Manager
+358 10 3411 100