Case study: SynLab

The new IT-system for Cityterveys, the first company focused only on healthcare diagnostics in Finland

Challenge

The healthcare processes in Finland used to be complex and imaging and laboratory services had been overpriced. As the first company focusing only on the diagnostics services in healthcare, Cityterveys needed a new information system bringing all the diagnostics services – medical imaging, laboratory and screening – into one system. Such system did not exist, so Outsystems developed it. The healthcare processes used to be multi-layered and fragmented into separate systems, which required input from many different persons. Moreover, the complex system was expensive.

“In order to be able to create a successful business from scratch, we needed to develop a totally new system instead of building on legacy systems. OutSystems was a perfect partner in providing the technical solution!”

― Teemu Känkänen, Development Director, SYNLAB Finland

Project highlights
3 times
smaller costs
150
employees
2500
physicians
500 000
patients
20 million
sales growth in three years
12 months
from idea to implementation
5 times
faster development
Up to 90%
cost for patients declined
SYNLAB Group
acquired Cityterveys in 2017
Goals

The healthcare processes in Finland used to be complex and imaging and laboratory services had been overpriced.


As the first company focusing only on the diagnostics services in healthcare, Cityterveys needed a new information system bringing all the diagnostics services – medical imaging, laboratory and screening – into one system. Such system did not exists, so Outsystems developed it.


The healthcare processes used to be multi-layered and fragmented into separate systems, which required input from many different persons. Moreover, the complex system was expensive.

Cityterveys needed a new information system bringing all the diagnostics services – medical imaging, laboratory and screening – into one system.
Solution

Cityterveys created an entirely new system together with Outsystems gathering up all the diagnostics services. The transformation to the new system was made step by step starting from the radiologist’s statement process following by the inclusion of the monetary transactions.


The whole complex process including every stage from booking to billing was melted into one streamlined process. Furthermore, Outsystems built the system to be able to communicate with the healthcare systems in both Finnish public and private sector. That was executed by building an integration platform for the HL7-messaging standard, which is used commonly in Finnish healthcare system.
Results
  • Cityterveys was built from scratch and it grew as Finland’s biggest medical imaging company in only two years.
  • The sales grew from zero to 20 000 000 euros in only 3 years of time. The growth was enabled by the information system created by the Outsystems technology.
  • In addition, Cityterveys managed to save costs remarkably: by using old systems the costs would have been at least three-fold.
  • The modern platform enables dynamic development of new functions. The development process is 3 to 5 times faster than with old systems. This is significant regarding the streamlining of the costs.
  • What is more, the operational reliability is improved, and the information is available simultaneously for everyone working within a same patient case.
Delivering the best solutions with low-code  –  the  sky is the limit.

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