Case study: SynLab

The new IT-system for Cityterveys, the first company focused only on healthcare diagnostics in Finland

The healthcare processes in Finland used to be complex and imaging and laboratory services had been overpriced. As the first company focusing only on the diagnostics services in healthcare, Cityterveys needed a new information system bringing all the diagnostics services – medical imaging, laboratory and screening – into one system. Such system did not exist, so Outsystems developed it. The healthcare processes used to be multi-layered and fragmented into separate systems, which required input from many different persons. Moreover, the complex system was expensive.

“In order to be able to create a successful business from scratch, we needed to develop a totally new system instead of building on legacy systems. OutSystems was a perfect partner in providing the technical solution!”
― Teemu Känkänen, Development Director, SYNLAB Finland
The healthcare processes in Finland used to be complex and imaging and laboratory services had been overpriced.
As the first company focusing only on the diagnostics services in healthcare, Cityterveys needed a new information system bringing all the diagnostics services – medical imaging, laboratory and screening – into one system. Such system did not exists, so Outsystems developed it.
The healthcare processes used to be multi-layered and fragmented into separate systems, which required input from many different persons. Moreover, the complex system was expensive.
Cityterveys created an entirely new system together with Outsystems gathering up all the diagnostics services. The transformation to the new system was made step by step starting from the radiologist’s statement process following by the inclusion of the monetary transactions.

- Cityterveys was built from scratch and it grew as Finland’s biggest medical imaging company in only two years.
- The sales grew from zero to 20 000 000 euros in only 3 years of time. The growth was enabled by the information system created by the Outsystems technology.
- In addition, Cityterveys managed to save costs remarkably: by using old systems the costs would have been at least three-fold.
- The modern platform enables dynamic development of new functions. The development process is 3 to 5 times faster than with old systems. This is significant regarding the streamlining of the costs.
- What is more, the operational reliability is improved, and the information is available simultaneously for everyone working within a same patient case.
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