Planet is a revenue generating payments service provider serving over 600,000 Merchants and 100 Financial Partners in more than 70 markets on five continents. A few years ago, Planet won a big bid concerning the entire electronic Tax Free system of the United Arab Emirates. When researching alternatives, Planet discovered that there was no ready-made solution for this. This realization prompted Planet to give eSystems the opportunity to help unleash their superpowers by building a comprehensive Tax Free system on a low-code platform.
The primary goal was to build a purposeful web-based solution which enables integration between information, people, devices, and systems. The solution aimed to provide tourists with a seamless Tax Free shopping experience through connecting merchants, tax authorities, and banks. It was important that this solution would run on all modern browsers and mobile devices and have a fantastic customer experience. The intention was to create both a full-stack architecture to support lifecycle management of the application portfolio and technology that is scalable and secure.
Planet's solution is now operating in 12 500 stores in the United Arab Emirates. During its first year in operation, the seamless business solution has served over 1,3 million shoppers and handled Tax Free sales of more than 2,5 billion Euros.