Enabling Tampereen Sähkölaitos

to take the digital leap towards empowering their customers through low-code

CHALLENGE

Creating modern & well-integrated services to support environmental efforts

Tampereen Sähkölaitos is investing into energy efficiency and renewable energy. By 2030, a staggering 95% of Tampere's district heating CO2 emissions will have been reduced compared to 2010. The Sähkis-service we jointly set out to create is a part of Tampereen Sähkölaitos’ investment towards the environment and a key step in achieving efficiency for their customers. The new Sähkis End-user Portal and Contractor Portal sought to bring a unified and modern user experience and increase flexibility for Tamperen Sähkölaitos. The old systems could not be modified properly and building new integrations to enable new features onto the old system was impossible.

After looking for a solution for many years, Tampereen Sähkölaitos finally seized the opportunity to realize their digital transformation and invest in the environment with the low-code superpowers of eSystems– fast.

Tampereen Sähkölaitos - Tampere energy graphic

“It is an impressive achievement that the MVP took just 1,5 months to build and the first version was out in only 3,5 months. The same rapid development process has also helped Tampereen Sähkölaitos embrace Agile methods, which has proven to contribute tremendous positive change to how Tampereen Sähkölaitos operates.”

JOHANNES LINDELL CIO – TAMPEREEN SÄHKÖLAITOS

PROJECT HIGHLIGHTS

1,5 mths For the pilot versions

1000+ Users for the platforms

3,5 mths For release of first versions

2 Projects from scratch to production super fast with a small development team

GOALS

Streamline, unify, and modernize services to create customer value

The overarching goal was to quickly begin generating ideas to embark on the journey in unifying and creating a world-class customer experience throughout Tampereen Sähkölaitos. Through streamlining services and user experience with one great technology to grow on, Tampereen Sähkölaitos aimed to eliminate vendor-lock and achieve long-term cost savings through the projects.

Our objective was to modernize and create flexibility in existing services and to create new services fast while prioritizing ease of use and customer needs. Customer-centered service creation was at the core of the project, and ultimately guided us to achieving unparalleled value for the customers.

TSL applications screenshot - Login Dashboard

Customer-centered service creation was at the core of the project, and ultimately guided us to achieving unparalleled value for the customers.

SOLUTION

Ultimate access to information through automation and top-notch UX

The Sähkis End-user Portal achieved:

2 unified desktop and mobile-friendly portals for (A) all B2C & B2B customers of Tampereen Sähkölaitos and (B) all customers of Tampereen Sähköverkko (electricity transfer) to easily access and make changes to any information related to their services in real-time, i.e., usage, disruptions, & billing.
Communication and information channels for all contexts, with the possibility of enabling disruption notifications, accessing montly usage reporting, and more.
All-inclusive and frictionless portals to link both Tampereen Sähkölaitos and Tampereen Sähköverkko to all their customers with varying needs.

TSL banner

The Contractor Portal solution achieved:

A user-friendly service to enable contractors and sub-contractors to submit all the necessary information required from the Finnish tax authority for Tampereen Sähkölaitos to provide.

All the information can be accessed and verified through one easy, intuitive portal which allows for Tampereen Sähkölaitos to view their employee's history and have visibility of contractors' and sub-contractors' inductions to various work sites at a single glance.
Automation is achieved through integration, such as when retrieving contractors’ company name and business ID from the YTJ register.

RESULTS

Modernized services optimized for rapid future growth

Tampereen Sähkölaitos had the opportunity to finally realize two years of planning and wishful thinking into working solutions through the new technology and partnership with eSystems- bringing efficiency and furthering their environmental efforts.
Together we have accomplished a huge change in the culture and how things are done at Tampereen Sähkölaitos. Development methods and tools have changed towards Agile.
We achieved frictionless co-creation in a tightly knit project team with Tampereen Sähkölaitos, including extensive cooperation with 3rd party vendors, property managers and contractors as pilot users. Consequently, we brought transparency over organizational borders through the creation and deployment of low-code projects.
eSystems superheroes brought in a modern perspective for the entire flow and design for Tampereen Sähkölaitos’ services, revolutionizing their business for the future with incredible speed.
With Tampereen Sähkölaitos in the driver’s seat, we brought the new UX to the center of the services, with no compromises in design throughout the process from the original proposal to the final delivered service.
Successful and still ongoing projects focusing on fast deployment incorporating great teamwork, trust, and quality from the get-go.

With help from eSystems low-code superpowers and expert design capabilities, Tampereen Sähkölaitos was able to provide increased value for their customers and themselves for years to come.

What value could we provide YOU and your customers with low-code?